Frequently Asked Questions
Everything you need to know before hitting the slopes.
What is the typical shipping time for Snowverb gear?
Most orders are processed within 1-3 business days. Depending on your location, standard shipping typically takes 7-12 business days to arrive at your doorstep.
Are Snowverb jackets and pants fully waterproof?
Yes, our technical outerwear is designed with high-performance waterproof membranes and DWR coatings, typically ranging from 10k to 20k waterproof ratings to keep you dry in heavy snow.
What is your return policy for winter sports apparel?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached to be eligible for a refund.
How do I choose the right size for my ski gear?
We provide a detailed size chart on every product page. We recommend measuring your chest, waist, and inseam while wearing your thermal base layers for the most accurate fit.
Do you offer international shipping?
Yes, Snowverb ships to most countries worldwide. Shipping costs and delivery windows will be calculated at checkout based on your specific destination.
How should I wash and maintain my Snowverb outerwear?
To preserve the waterproof coating, we recommend machine washing on a cold, gentle cycle with a technical detergent. Avoid fabric softeners and tumble dry on low heat to reactivate the DWR finish.